Terms of Use

Effective date: 20 September 2026

1. About these Terms

These Terms of Use (“Terms”) govern your access to and use of the SCOOUT™ website, mobile application, PWA, account features and other SCOOUT™ services that link to these Terms (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

SCOOUT™ is an early-stage shopping comparison and decision-support product operated from India. If you do not agree with these Terms, please do not use the Services.

2. What SCOOUT™ does

SCOOUT™ helps users organise shopping baskets and, where the relevant functionality is available, compare shopping options across third-party providers. Depending on the feature, SCOOUT™ may help you search or select specific products, brands, variants and quantities, apply a shopping preference such as cost, speed or convenience, and identify or present available options.

SCOOUT™ is not itself a grocery marketplace, retailer, delivery company or payment processor unless we expressly state otherwise for a particular feature. At the current launch stage, SCOOUT™ does not itself sell or fulfil the third-party grocery orders that may be accessed through the Services.

3. Account and app use

Certain app features may require an account or authentication using a mobile number and one-time password (OTP). You are responsible for keeping access to your device and account secure and for using the Services only for yourself unless a feature expressly permits another use.

You agree to provide information that is reasonably accurate when required to use an account or feature and to update it when necessary.

4. Shopping baskets, product information and comparisons

You may provide shopping inputs such as products, brands, variants, pack sizes, quantities and preferences. SCOOUT™ may normalise, match, organise or compare those inputs with information available through its systems or authorised third-party integrations.

Product names, images, prices, discounts, MRP, stock status, delivery estimates, serviceability, fees and other information may change. Information shown by SCOOUT™ may therefore be delayed, incomplete or different from what is ultimately shown by a third-party provider.

5. Third-party providers and handoff

SCOOUT™ may provide links, deep links, cart handoff or other connections to third-party shopping providers. When you continue to a third-party provider, your transaction is governed by that provider’s terms, privacy policy, pricing, delivery conditions and other applicable policies.

SCOOUT™ does not control third-party provider systems and does not guarantee their availability, product selection, stock, delivery performance, pricing, promotions, fees or customer-service outcomes.

6. Prices, availability and final purchase terms

Any price, saving, delivery estimate, availability or comparison shown by SCOOUT™ is subject to change and may depend on your location, account, membership, basket, time of day, provider, store or other conditions.

The final price, availability, taxes, delivery charges, platform fees, discounts, substitutions and other purchase terms are determined by the relevant third-party provider at checkout or at the applicable stage of the transaction. A displayed SCOOUT™ option is not a guarantee that it will remain available or remain the lowest-cost option when you complete a purchase.

7. Recommendations and decision support

SCOOUT™ may organise or recommend options based on information and preferences you provide. These outputs are intended to support your decision-making and are not guarantees of savings, delivery performance, product suitability or availability.

8. Communications and notifications

We may send service-related communications necessary to operate your account or requested features. If you separately opt in to marketing or promotional communications, you may receive those communications subject to the choices and controls made available to you.

9. Acceptable use

You must not:

• use the Services for unlawful, fraudulent or abusive purposes;
• attempt to gain unauthorised access to accounts, systems, APIs or infrastructure;
• introduce malware, malicious code or other harmful material;
• interfere with the security, performance or availability of the Services;
• scrape, crawl or extract data in a manner that materially harms the Services or violates applicable restrictions;
• misrepresent your identity or relationship with SCOOUT™ or a third-party provider; or
• use the Services to infringe the rights of SCOOUT™ or another person.

10. Intellectual property

The SCOOUT™ name, logo, branding, website and app interface, original content, software, designs and other materials made available by SCOOUT™ are owned by or licensed to SCOOUT™ and are protected by applicable intellectual-property laws. You may use the Services for their intended personal or business purpose, but you may not copy, reproduce, modify, distribute or commercially exploit SCOOUT™ materials except as permitted by law or with our permission.

Third-party names, logos, product images and other provider materials remain the property of their respective owners and may be subject to separate rights and terms.

11. Availability and changes

SCOOUT™ is an evolving product. We may add, remove, suspend or modify features, integrations, providers or parts of the Services at any time. We may also carry out maintenance or experience temporary outages. We do not guarantee that every feature or provider will always be available.

12. Privacy

Your use of the Services is also subject to the SCOOUT™ Privacy Policy, which explains how we handle personal information in connection with the website, app and other Services.

13. Disclaimers

To the extent permitted by applicable law, the Services are provided on an “as available” basis. We do not guarantee that the Services will be uninterrupted, error-free, completely accurate or continuously up to date, or that a comparison or recommendation will produce a particular result.

SCOOUT™ is not responsible for the acts, omissions, products, services, content, prices, availability or performance of third-party providers. Any purchase or delivery relationship formed with a third-party provider is between you and that provider.

14. Limitation of liability

To the maximum extent permitted by applicable law, SCOOUT™ will not be liable for indirect, incidental, special, consequential or punitive losses arising from or related to your use of the Services, including losses caused by third-party provider actions, changes in product availability, price changes, delivery delays or interruptions beyond SCOOUT™’s reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

15. Suspension or termination

We may suspend or restrict access to the Services where reasonably necessary for security, abuse prevention, legal compliance, maintenance or other legitimate operational reasons. You may stop using the Services at any time.

16. Governing law

These Terms are governed by the laws of India. Subject to applicable law, courts with appropriate jurisdiction in Bengaluru, Karnataka will have jurisdiction over disputes arising from or relating to these Terms or the Services.

17. Changes to these Terms

We may update these Terms as the Services, integrations or legal requirements change. The effective date at the top of this page indicates when the current version took effect. Continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by law.

18. Contact

Questions about these Terms can be sent to hello@scoout.in.