Privacy Policy
Effective date: 20 September 2026
1. About this policy
This Privacy Policy explains how SCOOUT™ handles personal information in connection with the SCOOUT™ website, mobile application, PWA, account features and other SCOOUT™ services that link to this policy (collectively, the “Services”). It applies to people who browse the website as well as people who use the SCOOUT™ app or other Services.
SCOOUT™ is an early-stage product operated from India. The Services are designed to help users organise shopping baskets, compare available shopping options and make choices based on factors such as price, speed and convenience. This policy describes the information we currently expect to process and may be updated as the product and its integrations develop.
2. Information we may collect
The information we process depends on how you use SCOOUT™ and which features are available to you.
- Account and authentication information: your mobile number and information used to authenticate you, such as one-time passwords (OTPs), where you create or access a SCOOUT™ account.
- Profile information: information such as your first name and, where you choose to provide it, your email address.
- Shopping information: products, brands, variants, quantities, preferences, basket contents, searches and other information you enter or select while using SCOOUT™.
- Delivery or location information: a delivery area, pincode, address or location information if a SCOOUT™ feature asks for it and you choose to provide or permit it. You can control device-level location permissions through your device settings.
- Communications: information you provide when you contact us, including your email address, message and any information you choose to include.
- Technical and usage information: information such as device type, operating system, app/browser information, IP address, diagnostic information, log data and information about how the Services are used, where such information is collected through the relevant technical infrastructure.
3. How we use information
We may use information for purposes including:
- creating, authenticating and securing your SCOOUT™ account;
- providing and improving the SCOOUT™ app, website and shopping-related features;
- processing the shopping inputs you provide so SCOOUT™ can organise, match or compare products and shopping options;
- supporting delivery-area or location-based functionality when you choose to use it;
- facilitating links, handoffs or other interactions with third-party shopping providers when a SCOOUT™ feature supports them;
- responding to support, partnership and other enquiries;
- sending service-related communications and, where separately permitted, optional marketing or product communications;
- preventing fraud, abuse, unauthorised access and other security incidents; and
- understanding and improving the performance, reliability and user experience of the Services.
4. Email and marketing communications
If you provide an email address, providing the address does not by itself mean that you have opted in to marketing communications. Where SCOOUT™ offers marketing or promotional communications, we will use a separate consent or opt-in mechanism where required. You may also contact us at hello@scoout.in about communication preferences.
5. Third-party shopping providers
SCOOUT™ may connect with, link to or hand you off to third-party shopping providers. Depending on the integration, information may be shared with or received from a provider to support a requested feature, such as product availability, pricing, delivery information, deep links or cart handoff. The provider may process your information under its own privacy policy and terms. SCOOUT™ does not control the privacy practices of third parties.
We will only use provider integrations that SCOOUT™ is authorised to use. The availability and scope of these integrations may change over time.
6. Service providers and infrastructure
We may use trusted third-party service providers for infrastructure and business operations, such as website hosting, DNS, security/CDN services, email delivery or other technical services. These providers may process limited information on our behalf as necessary to provide their services.
For the current website, SCOOUT™ uses Cloudflare for website delivery, DNS and related security/infrastructure services, and Titan/BigRock infrastructure for business email. The app may use additional providers as features are introduced.
7. Cookies, analytics and similar technologies
The current marketing website does not intentionally use advertising cookies or third-party analytics. The SCOOUT™ app or future versions of the Services may use necessary technical storage, diagnostics, analytics or similar technologies to operate and improve the product. If the data practices materially change, this policy and any applicable notices or choices will be updated.
8. How we share information
We do not sell your personal information. We may disclose information where reasonably necessary to provide the Services, including to service providers and third-party shopping providers when you use a feature that requires an integration or handoff. We may also disclose information when required by law, legal process or a lawful government request, or when reasonably necessary to protect the rights, security or property of SCOOUT™, our users or others.
9. Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining security, resolving disputes, complying with legal obligations and maintaining appropriate business records. Retention periods may differ depending on the type of information and the reason it was collected.
10. Security
We use reasonable technical and organisational measures appropriate to the nature of the information and the Services to protect information against unauthorised access, loss, misuse or alteration. No internet or software service can be guaranteed to be completely secure.
11. Your choices and privacy requests
Depending on the information and applicable law, you may have rights or choices concerning access to, correction of, deletion of, or withdrawal of consent for certain personal information. You may also be able to manage permissions, such as device location permissions, through your device settings.
To ask a privacy question or make a request concerning information you have provided to SCOOUT™, contact hello@scoout.in. We may need to verify your identity before acting on a request.
12. Children
The Services are intended for users who are legally able to use them. We do not knowingly design the Services to collect personal information from children. If you believe a child has provided personal information to SCOOUT™, please contact us so we can review the situation and take appropriate steps.
13. International processing
Our service providers may process information in India or other countries where they operate. Where personal information is processed outside India, we will take steps required by applicable law and our contractual arrangements with relevant providers.
14. Changes to this policy
We may update this Privacy Policy when the Services, integrations, legal requirements or data practices change. The effective date at the top of this page indicates when the current version took effect. For material changes, we may provide additional notice through the Services where appropriate.
15. Contact
SCOOUT™
hello@scoout.in